The Kate Backdrop strives to provide the highest quality products in the photographic industry.
Orders are processed Monday through Saturday. Sunday's orders are will handle in next Monday. We will notify you if there is an issue with filling your order.Please keep in minding with your Email.
Shipping fees are based on your order's money, destination and shipping method.
With our experience, our customers usually receive packages within 1-2 weeks or even faster.But shipping times are not guaranteed.We will make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient.
All of our background materials are Fabric cloth, all backdrops will be sent by folded, because the thicker material will without deep wrinkles problem.
All sizes are a whole piece of background, no stitching.
Unless otherwise noted all orders ship via DHL or UPS. Normal transport time is usually 5-7 days.Some remote areas will cost more time,if you want to know more shipping information,please send a Email to us.
If you are not satisfied with your purchase, due to the nature of our products, Your background does not need to return to us, we can offer store credit and replacement orders, but you need to pay the first order 20% replenishment fee and your replacement order shipping fee.
All returns must be made within 30 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by Katebackdrop. Shipping costs cannot be refunded.
We do not guarantee the color 100%, because the different computer calibration color difference, will be slightly biased, but please do not worry, the computer print color is no problem.
Please contact us within 14 days of receipt of your order.