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Depending on your ordered item, the production/processing time will differ slightly.
Ready To Ship Products
A selection of our products is Ready to Ship, meaning they are in stock at our U.S. warehouse and typically ship within 2 business days. You can choose from available items within the "Ready to Ship" collection.
Made-To-Order Products
Most of our products are Made-to-Order, meaning that we only begin production once an order has been confirmed. For custom products, an additional 1-2 days may be required to confirm the sample proof before production begins.

Production time differs from category to category. Please refer to the table below for the estimated production/processing times.

We provide FREE Standard Shipping on orders over $150, excluding some remote regions. Shipping times and costs vary depending on the destination. Please refer to the table below for shipping method options, shipping time, and estimated minimum shipping costs. Kindly note that the actual shipping fee will be displayed on the checkout page based on the total weight of the items you ordered.

Shipping time reflects the usual timeframe for international deliveries but may be affected by factors such as flight arrangements, weather conditions, and other external factors. For remote locations, delivery may take longer.

We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our warehouses we have little control over what happens to the package. We are not responsible for lost or damaged packages, but we are happy to see what we can do to help if something goes wrong in transit.

• The total delivery time frame includes the production time (the time it takes to print and package your product) and the shipping time. Holidays and large sales will increase production time. You will receive a shipment notification email once your order has been shipped.
• Some of the products like fabric backdrops, rubber floor mats, and backdrop stands are shipped separately due to different production times and packaging requirements. As a result, these items may arrive in different packages at different times.
• International orders might incur customs or duty fees upon delivery. These charges are not covered in your initial shipping costs.

1. Shipping Address: Rush Delivery is not available for P.O. Boxes and APO/FPO addresses. For efficient delivery, we kindly request you to provide a detailed and accurate street address. This will help avoid EMS shipping that may take longer.
2. Shipping Carriers: We partner with leading reliable carriers such as DHL, USPS, UPS, and FedEx to ensure timely delivery. Rest assured, we'll select the most suitable carrier for your order.
3. Address Changes: If the item hasn't been dispatched, you can change your delivery address free of charge by contacting our customer service. However, once the item has been shipped, there will be a $13 fee to amend the address, as we need to pay third-party logistics providers for this service.
4. Shipping Delays: In rare instances, there may be unpredictable shipping delays. While we will do everything possible to ensure your order is delivered on time, we are not responsible for delays caused by logistics companies. We do not refund or reissue orders due to delivery delays. If your order is significantly delayed, we will assist you in tracking it and potentially submitting a lost shipment claim.
5. Lost Shipments: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately. If your order is lost in transit, we will assist in tracking it and potentially submitting a claim. If confirmed lost, we will help you get the items reissued or returned for a refund.
6. Additional Note: By placing an order, you agree to our processing time, return policy, and shipping policy.