The Katebackdrop strives to provide the highest quality products in the photographic industry. If you are not satisfied with your purchase, due to the nature of our products, Your background does not need to return to us, we can offer store credit and replacement orders, but you need to pay the first order 15% replenishment fee.
All returns must be made within 14 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by katebackdrop. Shipping costs cannot be refunded.
We do not guarantee the color 100%, because the different computer calibration color difference, will be slightly biased, but please do not worry, the computer print color is no problem.
Please contact us within 14 days of receipt of your order.