DELIVERY TIME OF KATEBACKDROP

Katebackdrop is dedicated to delivering the highest quality products and delivery services in the photography industry.

Katebackdrop ship to worldwide! Orders are being processed from Monday through Saturday. Sunday's orders will be processed in next Monday. Note: The total delivery time frame includes the production time and the shipping time.

🚗 For US (excluding Puerto Rico, Guam, American Samoa, Palau, and the US Virgin Islands):

Shipping Method Production time Shipping time
Standard Shipping Backdrop: 2-3 business days
Others: 6-8 business days
7-11 business days
Rush Delivery Backdrop: 1-2 business days
Others: 4-5 business days
2-5 business days

🚗For US Ready-To-Ship (RTS) products and product variants with "in stock USA" label:

Shipping Method Production time Shipping time
Standard Shipping 0 Backdrop: 4-8 business days
Others: 5-7 business days
Rush Delivery Backdrop: 2 business days
Others: 2-5 business days

🚗For Puerto Rico, Guam, American Samoa, Palau, and the US Virgin Islands:

Shipping Method Production time Shipping time
Standard Shipping Backdrop: 2-3 business days
Others: 6-8 business days
7-12 business days
Rush Delivery Backdrop: 1-2 business days
Others: 4-5 business days
3-6 business days

Shipping Address

For efficient delivery, we kindly request you to provide a detailed and accurate street address. This will help avoid EMS shipping that may take longer. Please note that we cannot deliver to P.O. boxes. Kindly provide a valid street address for shipping.

Shipping Options

You have the option to select either standard shipping or rush delivery, depending on the items of your order and your location. The shipping rates of rush delivery are calculated at checkout based on the total weight of the items you ordered. Our rush delivery service is handled by leading carriers including DHL, USPS, and UPS 2nd Day Air. Rest assured, we'll automatically select the most suitable carrier for your order.

Important Notice

- Order Processing: We process orders from Monday through Saturday. If an order is placed on Sunday, it will be processed on the following Monday.

- Communication: Please keep an eye on your email, as we'll notify you if there are any queries regarding your order.

- Packaging Details: Please be aware that ordered items may arrive in separate boxes depending on the items. If you order a floor mat and a rubber floor mat, for example, these items will ship separately.

- Delivery Details: All our backdrops are seamless and shipped folded. If you wish to change the delivery address during shipping, an additional fee will apply.

- Address Changes: If the item hasn't been dispatched, you can change your delivery address free of charge by contacting our customer service. However, once the item has been shipped, there will be a $13 fee to amend the address, as we need to pay third-party logistics providers for this service.

- Import Duties: It's important to be aware of your country's import duties to avoid unexpected charges. We are not responsible for duty, or tariff fees imposed at international borders.

- Delivery Variations: Please note, even within the same country, delivery times may vary by 1-3 days depending on the destination address.

- Shipping Delays: In rare instances, there may be unpredictable shipping delays. While we will do everything possible to ensure your order is delivered on time, we are not responsible for delays caused by logistics companies. We do not refund or reissue orders due to delivery delays. If your order is significantly delayed, we will assist you in tracking it and potentially submitting a lost shipment claim.

- Lost Shipments: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately. If your order is lost in transit, we will assist in tracking it and potentially submitting a claim. If confirmed lost, we will help you get the items reissued or returned for a refund.

- DHL: If your order hasn't arrived within one month of the dispatch date, we can assist you in investigating the issue with DHL. Please email us at support@katebackdrop.com with your order's tracking number and details of the missing package. DHL's response time can take 2 or more business days. If your order is confirmed lost by DHL, we will assist you in having the items reissued or refunded.

- UPS: If your order hasn't arrived within one month of the dispatch date, we can assist you in filing a claim with UPS. However, claims won't be accepted after 1 month. You'll need to fill out a form to provide a detailed description. It may take up to 16 business days to receive a response from UPS. If your order is confirmed lost by UPS, we will assist you in having the items reissued or refunded.

- Additional Note: By placing an order, you agree to our processing time, return policy and shipping policy.

Having trouble with your delivery?

Our customer service will be happy to help! Contact us at support@katebackdrop.com.