1. We will process your order in 24 hours after your order is placed. If you want to cancel your order, please contact us to request cancellation via email@example.com within 6 hours after your order is placed. We will try to satisfy your requests. However, if the product you ordered has been in production, or your order has been dispatched, then your order can not be cancelled.
If the items you ordered arrive with production defects or those that have been damaged during packing and transit, please contact us to get the items reissued, or or returned for a refund. Depending on the concern, our team may request photos of the item(s) you received. We need these photos to ensure that our team can best evaluate the issue(s) and determine the optimal solution for you. In order to ensure that we are able to resolve your concern to your satisfaction and as promptly as possible, please send the photos:
- A photo that clearly shows the items you received.
- A photo of the larger area where the problem is located for easy identification.
- A photo of the label that affixed to the package.
Please be sure photos submitted are not blurry or obscured. Providing quality photos will help us resolve your issue as promptly and efficiently as possible. Please contact us within 3 days after your order is delivered.
If you order the wrong item(wrong size, wrong pattern, or not our fault), we cannot return or replace your order.
If there is no damage to the items when you receive them, we do not accept any returns.
Due to the specificity of our backdrop products, we are unable to make secondary sales.
Thank you for your understanding.
Here are the options：
- We will not cover the cost of your return shipping, please contact us for the return address.
- You do not have to return the item, but you will have to pay 50% of the replacement cost (part of the material cost) and the shipping fee ($12-20).
Credits compensation. We can offer store credits as compensation.
2. If requesting a reprint of your backdrop or floor mat, we will need the receipt or proof of the purchase and damaged or misprinted photos. We may ask for multiple images to compare with our files to determine if your items are printed accurately.
Please contact our customer service(firstname.lastname@example.org) in time and upload the detailed photos,thank you!
4. The printed products may differ slightly from online stock images.
The printed product shown in the photographer’s photos may differ slightly from the original product, depending on the photographer's specific lighting, editing style, and photographic technique.
There may be small imperfections/marks or small bubbles in the printing of the floor mat product, which are not defects.
All returns must be done within 30 days after receiving your item, and be approved by Katebackdrop.
Pictures are for reference only, the specific kind prevail. Because there are differences in computer monitors, but please be assured that our printing technology is of high quality.
Please contact us within 14 days after you receiving your order.
Yangchenghu Middle Road
Xiangcheng, SuZhou 215000,