Shipping Policy

Kate Backdrop strives to provide the best products in the photographic industry.

 

Shipping Policy

 

Orders processing:Monday Saturday. (Orders placed on Sunday would be processed next Monday.)

Shipping cost is based on your order's price, your destination and shipping method. Usually the shipping charge is 15-20 USD (according to your address) for each package. Free shipping for order over 180 USD.

We will get you noticed if there is any question about your order. Please pay attention to your email.

All size backdrops are seamless and will be sent by folded.

Usually, your itmes will be shipped via DHL or UPS. (9-12 business days, no more than 2 weeks) If you want a different method, please leave your requirements in the comment or email us.

Note:  

  • The total time frame includes the production time and the shipping time;
  • Please fill in the street address in detail, otherwise, we would have to use EMS for delivery (slower than others);
  • You need to be clear about the import duty of your country.

If you want to know more shipping information, please send an Email to us. 

 

Delivery Time & Shipping Charge & Shipment Methods

 
The total time frameProduction time  + Shipping time.
 
Note:
  • Most of our items need production time. But if you are in a rush, please contact us. We have some products stored in warehouses in the USA and we will arrange the nearest warehouse to ship for you.
    • There will be a 1-3 days difference of arrival time when shipping to the same country but different address.

     

    Note:

    • If you want to change the address during the shipping of your orders,  you’ll need to pay the extra shipping fee for changing the address.

    If you need to update the shipping address and the item hasn't been shipped yet, you can contact our customer service and change the package delivery to any address, for free; But if you want to change your order information such as shipping address after your item has been shipped, you’ll need to pay $13 for this. ( Katebackdrop has no access to change the order information like shipping address for you, once your item has been shipped, we need to pay the third party logistics service providers to do this.) 

    It is inevitable to have some unpredictable delay in shipping by accident. Although the shipment can be delayed (due to logistics companies) in rare cases, we will try every effort to make sure that your order will be delivered. Katebackdrop is not responsible for shipping delay. Therefore, Katebackdrop won’t refund shipping or orders, or reissue your order, if your delivery does not arrive as expected (due to logistics companies). If you order may not arrive for a long time, we will help you track the shipment of your order, and submit a claim for lost shippment. If your order proves to be lost by the logistics company eventually, we will help you get the items reissued, or returned for a refund.

    DHL:

    We can help you check your orders within 1 month after the dispatch date. If you order may not arrive for a long time, you can email us at support@katebackdrop.com, with the tracking number of your order and the instructions of the missing packages, and we can help resolve the issue. It will cost 2+ business days to wait for DHL’s response. If your order proves to be lost by DHL eventually, we will help you get the items reissued, or returned for a refund.

    UPS:

    We can help you check your orders within 1 month after the dispatch date. ( Claims won’t be allowed after 1 month. ) You need to fill out a form to give a detailed description. And It will cost 16 business days to wait for UPS’s response. If your order proves to be lost by UPS eventually, we will help you get the items reissued, or returned for a refund.

     

    Expedited Service: Please contact us in details!

                          Email:support@katebackdrop.com